TEXT MESSAGING (SMS) TERMS
Last updated: July 2026
By providing your mobile phone number to Optimum Medical Response ("OMR," "we," "us," or "our") when scheduling non-emergency medical transportation, you agree to receive transactional text messages (SMS) from OMR relating to your trips, as described below.
HOW WE OBTAIN YOUR CONSENT (VERBAL OPT-IN)
OMR collects your consent verbally at the time a trip is scheduled by phone. Before your mobile number is enrolled for text messages, our scheduler reads the following:
"To keep you updated on your ride, OMR can send you text messages about this trip — a text when your driver is on the way, and a short text after your trip asking you to rate it. You may receive about one to two messages per trip, and message and data rates may apply. You can reply STOP at any time to stop the texts. Would you like to receive these text updates at [your mobile number]?"
Your number is enrolled for texts only after you verbally agree. If you decline, no text messages are sent. Consent is not a condition of receiving transportation service.
1. PROGRAM DESCRIPTION
OMR sends operational text messages that are tied to trips you have booked with us. Message types include:
-
A pickup notification when your assigned driver is on the way to your pickup location.
-
A one-time post-trip request asking you to rate your completed trip from 1 to 5 and optionally leave a comment.
We do not send marketing or promotional text messages.
2. MESSAGE FREQUENCY
Message frequency varies and depends on your trip activity — typically one to two messages per scheduled trip.
3. COST
Message and data rates may apply according to your mobile carrier's plan. OMR does not charge you for these messages; you are responsible for any charges from your wireless carrier.
4. HOW TO OPT OUT
You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a confirmation message and will not send you any further texts unless you re-enroll. You may re-subscribe at any time by replying START.
5. HOW TO GET HELP
6. CARRIERS
Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless carrier and is not guaranteed.
7. PRIVACY
Your mobile information and text-messaging consent are never shared with, sold, or rented to third parties or affiliates for marketing or promotional purposes. For details on how we handle your information, see our Privacy Policy. Your use of this service is also subject to our Terms and Conditions.
CONTACT US
